Paper Dream operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paper Dream is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with our store:

• Contact details: Including your name, shipping address, billing address, phone number, and email address.

• Financial information: Including payment card information, transaction details, form of payment, and payment confirmations processed securely through our payment gateways.

• Account information: Including your username, password, security questions, and saved settings/preferences.

• Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, or cancel.

• Communications: Any information you include when sending a customer support inquiry or communicating with us.

• Device and Usage information: Information about your device, browser, network connection, IP address, and details regarding how and when you navigate our website, collected via cookies and similar technologies.

2. How We Use Your Personal Information

We use your personal information to fulfill our services and comply with New Zealand privacy standards:

• Provide and Improve Services: To process payments, fulfill and ship orders, manage your account, facilitate returns, and customize your shopping experience.

• Marketing and Advertising: To send you promotional updates, discounts, or show you targeted online advertisements based on your browsing habits. You can unsubscribe from emails at any time.

• Security and Fraud Prevention: To protect our website, authenticate accounts, and detect or investigate potentially fraudulent or malicious activity.

• Legal Compliance: To comply with applicable laws, respond to lawful requests from government or law enforcement agencies, and protect our legal rights.

3. How We Disclose Personal Information

We may disclose your personal information to trusted third parties for legitimate business operations, including:

• Shopify: Our hosting platform, which processes your information to keep our store running smoothly.

• Service Providers: Third parties who perform services on our behalf, such as print-on-demand fulfillment partners, courier services, and payment processors.

• Business/Marketing Partners: To provide personalized advertising and marketing services.

4. Children's Data

The Services are not intended to be used directly by children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.

5. Security and Retention

Please be aware that no security measures are perfect, and we cannot guarantee absolute security during data transit. We retain your personal information only for as long as necessary to maintain your account, provide our services, resolve disputes, or comply with statutory legal obligations.

6. Your Rights (New Zealand Privacy Act 2020)

Under the New Zealand Privacy Act, you have the right to request access to the personal information we hold about you, as well as the right to request that we correct any inaccurate or outdated details. If you wish to exercise these rights, please email us at the address below.

7. Complaints & Contact

If you have any questions about our privacy practices, wish to exercise your rights, or want to make a complaint, please contact us at: 📧 info@paperdream.co

If you are unsatisfied with our response, you have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner.